Frequently Asked Questions
Getting started with your program
After completing your purchase, you will receive an email with instructions on how to create your account & access your program via our WBK FIT app.
Sometimes, this email can get lost, so make sure you check your junk/promotions folder as our emails sometimes land in strange places.
If you still haven’t received this email within 24 hours, please contact our support team at firstname.lastname@example.org so we can get you started on your journey ASAP!
In the meantime, follow these steps to get started. Download the WBK FIT app from the App Store or Google Play.
Create your account using the same email address you used to make your purchase. It will not work if you are trying to use a different email address.
Fill in your details. If you’ve completed programs with us in the past and are experiencing issues signing up to your latest program, please contact us at WBKFit Support.
What are my payment options?
We accept credit card payments (Visa or Mastercard) through our secure third-party payment gateway Shopify Payments, Sezzle, and Klarna.
Is my personal information kept private?
The information you provide when you sign up for WBK Fit, such as your name and address, is private and only our team at WBK Fit have access to this information.
We do not use your photos, emails or social content or personal information without your consent. The WBK Fit website is private and secure and we take the utmost care in ensuring your privacy and information in protected.
What's the difference between a Challenge and a Program?
Our challenges only run several times a year! Every challenger from around the world starts on the same date, completing the same workouts and cooking up a storm using recipes from our meal plan! In addition, you’ll receive exclusive access to our Facebook forum, where you can chitty-chat with the thousands of other WBK challengers. We also run plenty of giveaways and announcement teasers in there - so you don’t want to miss out! Make sure you’re signed up to our VIP list to be the first to know when our challenges are released!
On the other hand, our programs are perfect for girls ready to kick off their WBK fitness journey right away. You can begin your program as soon as you have made your purchase, or hold onto it until you feel ready to begin, rather than a fixed starting date like our Challenges! Choose between 30 day and 8-week programs, available for every different goal.
All programs are accessed via the WBK FIT app, which you can download from the App Store or Google Play store. You will be able to access all your workouts, meals, tips, etc., in the app for the duration of your workout program, PLUS an additional two weeks of app viewing after the program finishes.
You can save your program or challenge to your device or email them to yourself during your access period, so you have them on hand forever, even after your app access is closed.
Can I change my WBK Fit program?
If you have just started your program and wish to swap to a different program (of the same value), we can do this for you. Please contact our team at email@example.com for assistance.
However, if you are halfway through and decide to swap, we will not be able to do this for you.
If I purchase multiple programs can I switch between them in the app?
You can switch between your programs within the app, however, we wouldn’t recommend this as it’s best to stick with your allocated program for the whole 8 weeks to achieve the best results. The programs aren’t interchangeable and are structured to reach different goals. If you have any questions or concerns regarding your program, email us at firstname.lastname@example.org, and our fitness trainers will be more than happy to help you out with your questions.
Please note if you have purchased a challenge and want to switch out of it to do a program, the app won't allow you because the challenge is designed to lock you in so you can stay the cause and potentially win a prize.
Can I switch from training at home and at the gym via the app?
Yes, and it’s super easy to do so! Head into the Workouts tab (within the app). At the top of your daily workouts page, you will see an option to change the WORKOUT LOCATION.
Can I change an exercise?
Our programs are designed and structured to achieve your fitness goal. We encourage you to trust the process! If you need to change an exercise, you can use the Swap feature within the app, which will provide you with the appropriate alternatives. Contact our support team email@example.com advice on this.
How long will I have access to my program or challenge within the app?
You will have access to your program or challenge as soon as you create your account, and you will be able to access it for the 30 day, 8 or 12 week time frame, depending on the program/challenge you’ve signed up to. At the end of this time frame, you will be given another 2 weeks of free viewing access so you can save the program to your device or email it to yourself. This way, you will have it forever. However, after these 2 extra weeks, you will lose access to the program within the app.
Can I pause or start my program or challenge again?
Challenges have set dates, and these dates, cannot be changed.
However, if you are completing a program instead of a challenge, we can pause this and/or change the start date if you have a substantial reason for asking.
Can I cancel my program or challenge?
We do not accept cancellations or issue refunds as per our terms and conditions. However, if there is a legitimate reason or an extenuating circumstance for not continuing your program or challenge, please contact the support team at firstname.lastname@example.org.
I feel really good and I want to do more, what can I do?
WBK Fit has designed our programs to start relatively easy and progress quickly. They were created in this way to reduce the risk of injury, make you feel good and decrease muscle soreness.
The workouts are designed to be done to failure +/- 2 reps. This means that for an exercise that calls for 10 reps, your weight should be light enough to do 8 reps, but heavy enough that you cannot physically do more than 12 reps. As long as you're selecting the right weights and resting between sets according to the allocated time, the workouts should feel challenging.
However, if you are feeling like you would like to do more please add in another cardio session to your week's training - just remember, more is not always better. If you have any questions about your training program please let Team WBK Fit know by sending us an email at email@example.com.
Can I double up my training sessions?
We don’t recommend doubling up your training sessions - two workouts twice a week does not equal one workout four times per week which is why our WBK Fit programs have been spaced throughout the week to include rest days. The split between rest and training days is crucial to your progress and achieving your goals. However, if you can’t train on certain days and need to adjust your program, just email our fitness trainers at firstname.lastname@example.org and we will be happy to help you out.
I’m a male, can I do WBK FIT Programs?
Absolutely! Any of the programs can be enjoyed by women and men. Guys, WBK FIT would love to have you onboard!
I don’t usually exercise, is this going to be too hard? What level are the programs aimed at?
The programs cover every fitness level from beginner to advanced and increase in intensity as your fitness level builds.There will be times when you need to push yourself a bit harder, but these are not huge steps and will help you achieve your fitness goals.
How will I receive the meal plan?
All of our challenges and programs come with a meal plan within the app. You will be recommended a calorie level that lines up with your goals. However, you can change your calorie level within the app if you want to eat more or less food. Please contact us at email@example.com if you need help with making this change.
Can I swap recipes if I don't like something in my meal plan ?
Absolutely, if you don’t like a recipe within your meal plan, you can use the swap function in the app. We will provide you with swap choices that are 50-100 calories off the original option.
Can I change from vegan to a regular meal plan or vice versa within the app?
Yes, you can change this easily within the app. Follow these steps.
- Go to the More tab at the bottom of your app.
- Tap the little pencil icon next to Katya’s picture.
- Tap on Workout & Meal.
- Scroll down to Diet Features and choose from Plant-Based Vegan or No Restrictions.
- Then save your selection.
Can I swap an ingredient within a recipe?
We don’t have an ingredient swap function. However, you can substitute any ingredient for something similar. For example, you can swap a vegetable for another vegetable (carrot for zucchini) or meat for a meat, (beef for chicken). If you need further assistance with this, please email our expert nutritionists at firstname.lastname@example.org.
Do I need to buy supplement if I'm doing a WBK Fit Challenge or Program?
You don’t need to purchase supplements to train with WBK Fit. The supplements are offered at a great value alongside your programs to assist you in reaching your goals faster and enhance your training recovery. If you need help to choose the right supplements for you, please contact our expert team at email@example.com
I’ve just ordered my Recipe E-Book. How will this be delivered?
All of our recipe e-books will be emailed to you within 24 hours of purchase to the email address you provided us at the time of purchase. If you’ve not received your e-book please check your junk/ promotions mailbox as our emails sometimes land in strange places. If you’re still unable to locate it, please email us at firstname.lastname@example.org.
Please note these e-books are non refundable.
How much does shipping cost?
All purchases within the US from WBK FIT will be charged a delivery rate of $7-
The shipping cost for all international purchases from WBK FIT will be charged a delivery rate of $15.
Depending on the weight and location of the order, it will be shipped via UPS or USPS and their third-party partners (your local delivery companies).
All successfully placed orders will be processed within 24-48 business hours and will then be dispatched from our warehouse in Louisville, Kentucky.
How long will delivery take?
** PLEASE NOTE: due to the recent global implications of COVID-19, limitations on deliveries and extra precautions, such as quarantine, are causing some delays. Our standard delivery time frames have been delayed as couriers work to find routes by land, air, and seas to safely and hygienically deliver your packages. **
Our Standard Delivery Times are indicative only and can vary depending on your location and delays with weekends, public holidays, weather events, or customs if you are located internationally.
Estimated delivery times are from the dispatch date (shipment from the warehouse), not from the date of placing your order.
Standard Delivery Times:
United States: 4 - 7 working days
Asia: 10 - 14 working days
Australia, New Zealand & South Pacific: 10 - 14 working days
Canada: 5 - 10 working days
Central and South America: 7 - 10 working days
Europe (excluding UK): 10 - 14 working days
Middle East and Africa: 12 - 20 working days
United Kingdom: 7 - 10 working days
If you need further assistance locating your order, please contact our support team at email@example.com.
What countries do you ship to?
We ship to over 125 countries worldwide.
Enter your country when checking out to see if we ship to you
Is COVID 19 still affecting delivery times?
Yes, COVID-19 has unfortunately affected all global carriers, and is still causing substantial delivery delays in some areas of the world.
Our standard delivery time frames have been impacted as couriers work to find routes by land, air, and sea to safely and hygienically deliver your packages. You can always track your delivery time by clicking on the provided link in your email.
Please also check the website of your local carrier for the most up-to-date information about their services.
USPS is now using sea transportation to some countries due to the inability to get packages onto the reduced amount of international flights. Please also note that mail services to some countries are currently suspended due to Foreign Postal Operator Service Suspension and unavailability of transportation. Please see their website for updates before placing your order.
Countries currently affected are listed below:
- Czech Republic
If you need further information in regards to your order, please contact us at firstname.lastname@example.org.
Import taxes and duties
For international customers, the prices we’ve quoted in the shipping cost may not include all your import duties and local sales taxes, these may be charged to your purchase upon entry to your country. Please note WBK FIT does not cover these import duties & taxes. WBK FIT will not be held liable for any customs delays, duties or taxes that may be applied. For more information, please contact your local customs office.
WBK FIT is not responsible for notifying customers that their items are awaiting payment of these duties and taxes. Shipping charges are non-refundable.
I've received the wrong or a faulty item
If you receive the wrong item (size, etc.) to what you have ordered. Or if the item you receive is damaged in any way, please contact our support immediately at email@example.com
When emailing us please include your order number and a picture of the damaged or incorrect item and the packing slip.
If you’ve received the wrong item, we will require you to return this item, and we’ll reimburse you for the return shipping cost. All returns must be within 14 days of receiving the item. Items returned beyond this period will not be accepted by us and will remain your responsibility.
If you receive a damaged item, we will arrange a replacement if we have it in stock. If we cannot replace the item, we’ll refund the purchase price. There is no need to return a damaged item to us.
Please contact our support team for more details on returning or replacing a damaged item, firstname.lastname@example.org
WBK FIT has the right to determine whether any goods are faulty or damaged.
Can I return my order?
We understand online shopping can sometimes be tricky, and you may need to return an item from time to time. We offer returns on all full-priced items. Returns are NOT available on our Outlet items.
Within 5 business days of receiving your order, let us know if you need to return or exchange an item. Email us at email@example.com for return instructions.
We can only accept your return provided:
- Items are returned within 14 days of receiving them.
- All apparel items must be returned unworn, unused, and unmarked, in their original condition and packaging with all their original labels and product tags. Please take care when trying on apparel, as items that are stained with makeup or tanning products will not be accepted. We reserve the right to reject a return if it is not in original condition.
- Supplement products must be returned in their original, undamaged, sealed packaging, with the original packing slip and must be in a re-saleable condition.
- All Kiss My Peach Swimwear must be returned with the protective adhesive strip and should be tried on over underwear. In the interest of hygiene, returns may not be accepted if this strip has been removed or where it is obvious, the items have been worn and may be sent back to the customer.
- The item returned is NOT an Outlet or sale item. Sale items cannot be returned or exchanged unless they’re faulty.
All return shipping costs are to be covered by the customer and it’s the customer’s responsibility to ensure the items are returned safely. Unfortunately, WBK FIT is unable to take responsibility for items lost in transit. We recommend you select a carrier who can provide you with tracking.
Can I use a discount code to purchase one of WBK FIT’s stacks?
WBK FIT's supplement stacks have already been discounted for you! Simply add to cart - no further action is required.
I can't access my program/ Challenge within the app?
Please send Team WBK Fit an email at firstname.lastname@example.org and let us know your browser and device/desktop operating system details so that we can get you up and running ASAP.
What size should I order?
Our clothes are standard US sizes.
We’ve provided a size chart on our website to help you determine the best size for you. If you need further assistance with sizes, please contact our team at email@example.com